Yes it is a second one. If you put a return address on the outside of the package, the person that receives it might try to 'return to sender' themselves. He said he’d delivered a parcel but nobody was in so he left it by the door. Sellers & staffs are so negligence! You’d better contact the person there to receive it for you. No matter what the mistake is, a parcel with an incorrect or incomplete address can cause delays. Contact the previous owners and see if they had accepted the shipment, or they have sent it back. A FedEx customer service representative said there is no fee to retrieve the package; however, you will be responsible for paying any fees associated with shipping the package to the correct address. Although I got a refund, they never found the parcel. It’s a house with a clearly numbered front door and they deliver stuff here at least once a week I got stuck in the same annoying chat bot loop but I sent an email to their help address, they came back quickly and the parcel was at my door an hour later. It could also be that the post was delivered to the right address but has the wrong name on it. Never had a problem with them before. Raise a dispute with Ebay. We had this issue and used resolver.co.uk. Good luck trying to contact Hermes, their customer service is atrocious. Could try that? i spend ages trying to get through to them going round in circles. I had that with DPS just before xmas. Believe it or not I had a next delivery come today by my Hermes! The most annoying thing is the parcel is two boxes of glasses, they’re only from George / Asda, so only £20 for both sets, but I waited ages for both sets to be back in stock and they’re now sold out, so if the parcel is lost it means I won’t be able to reorder them , The company you ordered from can claim it as lost with Hermes and give you a refund or replacement order.There’s little point in going through the courier as they tend to take weeks to do anything. If you need help or advice about your Yodel parcel delivery or collection, click through to find answers to any parcel query. However, if you are wanting to change other details such as the delivery address or the weight and dimensions then you would need to … The most obvious one is that the mail or parcel was delivered to the wrong address by mistake. I'd print it and take it into the shop and confront her, http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss, http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour. I was in all afternoon yesterday sitting by the window. I've had the same problem. It's the seller's responsibility to deal with it if a parcel goes missing. It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. I would go in and ask her, if she starts screaming and is going to call the police, let her. If there's ever an option to pay more to have the parcel delivered by someone other than Hermes I pay because Hermes are just not worth the hassle sometimes. To comment on this thread you need to create a Mumsnet account. Can I have my parcel redirected to a different address? Oh god I’ve had horrendous experience with Hermes ( also live in a flat). It’s the only way I managed to contact them. This is page 1 of 1 (This thread has 21 messages.). I live in a block of flats and due to secure doors, you can't get to individual flats without buzzing then coming up four flights in lift or stairs. When they notified me they had tried to deliver and i was out including a a photo of the wrong front door. Aaaaaggggghhhhh!!!! Thanks all. But they wouldn’t have needed to, as I was in all day and the front door is next to the living room, so I definitely didn’t miss any deliveries. Did you pay by credit card? However, I'd go to the shop first and ask (in a completely non-confrontational way) if they've had a parcel delivered. I'm a little confused. Parcel delivery and tracking FAQs. We peeled off the 'wrong address' sticker to find the original address below was 100% complete and correct and in clear, big type. Change my 1 hour delivery slot; You can't change your timeslot but you can still get your parcel. No problem. The recipient did deliver to me eventually, I don't know why they didn't do it straight away but anyway, I did get the goods. Unless you sent the parcel to yourself, Royal Mail wouldn't pay out to you. Same thing happens when I ring customer services. Wouldn’t give me a local contact number, just kept saying he’d sort it. The tracking number is RT37506****HK but just wondering why it was not delivered to the correct address? The standard practice for all the courier companies in case of wrong delivery is the same. Contact the shipper and they can change the delivery address. All Rights Reserved. Problem is - it was delivered to someone called Shay in Dublin 11. wait outside or in your flat until they turn up. Admittedly the guys for our area are pretty good. It happened with the post office too. As PPs have said you need to contact Asda! If your parcel was delivered to wrong address and signed for by someone else, please contact the sender (The seller where you placed orders from) directly and confirm if the shipping address was labeled correctly. Here people seem to have a lot of success on the local Facebook page with getting in contact with the local Hermes manager for the drivers. If you’d like to join in, please sign in or register. What happened was Hermes delivered to the wrong address, think No 421 delivered to 42. What can I do??? I’ve checked with neighbours, nobody has taken it in. If by credit card then usually the delivery address … They manage to get in with service button then dump all deliveries for every flat in the communal area. Some days parcels are piled up from all sorts of pricey sellers, I could honestly have my pick of deliveries for everyone in the building when walking past. Your contract is with Asda so it's them that need to be dealing with Hermes.Also Hermes contract is with Asda, not with you, so leave Asda to deal with Hermes. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Anybody ever had my Hermes say they’d delivered your parcel when they hadn’t??? Then your package is most likely delivered to your old address. If you are wanting to change the collection date for your order then please click here.. I was watching the updates on their app. I just want to speak to a human being to tell them I haven’t received my parcel and they must have delivered it to the wrong address! Is there now a second one other than the one delivered last November? If so you can make a section 75 claim if it's over £100 - www.moneysavingexpert.com/shopping/section75-protect-your-purchases/, Value is only £20, but it’s so annoying as I’d waited weeks for both sets of glasses to be in stock at the same time. ladydedlock77 Posts: 1,473. How did the purchaser neighbour pay for the item? That's actually not true. She does seem to be always in the shop as her car is parked outside most days except Sunday and Monday when she is closed. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up … You can identify a mistaken delivery if the address and name on the package are different than yours. What happens when UPS delivers a package to the wrong address? Apparently it’s coming tomorrow..via Hermes..fingers crossed. To think that families who construct their lifestyle around two incomes are living very precariously? If a letter or parcel has an address on it, we authorise our carriers to try to deliver the item to the address mentioned on the label attached to … The email says there’s proof of signature, but of course they’re not taking signatures in the current climate. The recipient refuses to return the package to UPS. I have tried to explain to him he should contact them but he is not having it. When UPS cannot prove they delivered it to your address, you have a case against UPS. It is a purchase from ebay. If the wrong address exists, it will be delivered to that address. I ended up talking to the original seller and they sorted it out. Will people just FUCK OFF with the judging and assuming, Handhold please. Hermes apparently don't like to do either. I watched the van pull up, waited for the guy to approach the house ... and then the app showed that it had been delivered and the van drove off. Do you have questions about creating positive bathroom habits and routines? Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy. I have opened a case with the seller who is being awkward and telling me to lodge a complaint with Royal Mail, however from past experience if I ring Royal Mail they will tell me they will contact the seller and investigate but they usually fail to follow through with their promises. A small typo here or there may sound like a minor issue, but the cost of mailing packages to the wrong address can wipe out an e-commerce company's profits. white stuff now wont refund Useless hermes customer services and white stuff phone lines closed so having slow frustrating emailed conversations with white stuff customer services. Thank you all, I’ll try these suggestions! As i tracked & traced my parcel online, the item/s was reroute & delivered to the wrong address. I'd call the police on the non-emergency number and ask again. How will be the parcel dealt with once the address is wrong? You have no obligation to send them back to the company or to pay for them. Welcome to the Digital Spy forums. My Hermes delivered parcel to wrong address, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox, www.moneysavingexpert.com/shopping/section75-protect-your-purchases/. Related: Dhgate - Dh gate has me on awaiting shipment and then cancelled order. If you have not changed the address, and yet the tracking status tells your package was delivered, … Call customer service for the company in charge of delivering the item and tell them what happened e-book bol.com. Nothing so far, but I logged it online with George and also resolver. Promised I’d never use them again but it’s hard to find out in advance which courier service the seller uses. Go through … Was showing as with courier for over a week then it was marked as left in safe place. If you think you can help with additional details then please contact us … If your mail is incorrectly or incompletely addressed, this can cause delays. On the Royal Mail website you can print off the actual signature for who signed for a parcel. Good luck. By pierrelejohn, December 23, 2009 in General Consumer Issues. They hadn’t. I tried to message them on twitter but no reply. The company made the guy who had delivered it to the wrong place come back and give it to me ... he told me that he isn't given enough time to make his deliveries, which completely checked out with the updates I'd been getting on the app (it took him 15 mins to get to my house from a location that usually takes me 30 mins to drive to!). I only find out the parcel is "delivered" when I get the email about two hours later. Loss of a parcel is undoubdedly a civil matter, but if you have evidence of theft that is quite different. DHL, dpd, royal mail, Amazon and yodel all at least have the decency to buzz and let me know they're here and to come for the parcel, even if they don't come upstairs. It needs to be the sender who makes the claim as they are the customer in this situation. I did contact the police last time and they advised as it was a civil matter they could not get involved and to contact Royal Mail. It's up to the sender to confirm delivery, let them sort it out with the PO. Checked the tracking status today to find it had been delivered. Ugh, sounds fishy. So, If FedEx has delivered to wrong address.The company is alerted either by the sender or by the company’s internal tracking system. The missus got a parcel today – a returned Australia Post wine-pack Xmas present with the original address over-stuck with a 'wrong address' label and hence returned. Try to ensure that whoever sends you post, knows your full address, including the postcode, and writes the address … Do you think I should do that without asking my neighbour if she has the parcel? ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. You may want to think about getting one of those stickers to put on your letterbox that says if an item can't be delivered to return it to the sorting office. Hermes lost my Debenhams parcel (before it even got to me) and after an infuriating 2 months chasing it up Debenham's have finally reported it missing to Hermes, and have just today issued me a refund. If the mail was delivered to the correct address but addressed to the wrong person, you can write 'Moved' or 'Unknown' on the items and deposit them in a mailbox. If you include a forwarding address, you’ll need to add additional postage. 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